A. Please contact us via the chatbot (speech bubble mark) displayed at the bottom right of the screen.

A. This product is exclusive to salons and is not available for general sale.

If you would like to purchase, please contact the salon directly.

Please note that this site does not introduce sales salons.
Please be aware of this.

A. Thank you for your interest in Medistique.
Sorry, we do not currently have any trials or samples available.
There are also retailers that sell the products individually, so we will be happy to introduce you to some if you are interested.
Please consider it.

A: Please check the following:

[To salons certified to handle our products]
After logging in, you can place your order from the product page.
＞ Log in here

[To general (individual) customers]
This product is only available at salons and cannot be ordered from this site.
Please contact our certified salons nationwide.

A. You will need to apply to become a certified partner salon. Please complete the application form to become a certified partner salon.

A: We apologize for the inconvenience.
Please check the following.

- Have you set up spam filters?

- Are you able to receive emails from info@medichouthiq.com?

Once your application has been rejected, we will not accept reapplications.

You can resend the email.
Please send "Request for email resend" to the chat.

*We are closed on Saturdays, Sundays, and holidays, so our staff will check and reply on the next business day.

A. Unfortunately, once your application has been rejected, we will not accept reapplications.

Thank you for your understanding.

A. Please contact us via the chatbot (speech bubble mark) displayed at the bottom right of the screen.

A: Please check the following:

・The email address will be the same as the one you entered when applying.
Your password will be set by you using the link in the "Password Setting" email that will be sent to you after you pass the screening .

・The email will be sent from "info@medichouthiq.com".

- Please set up your email to receive emails from "info@medichouthiq.com".

You can resend the email.
Please send a message to the chat saying "I would like to have my email resent."

・Please check carefully that the email address you entered is correct.

If you have checked all of the above and your issue is still not resolved, please contact us via our chatbot.

A. Log in here

A. It's possible that your account registration was not completed successfully.

Please check the following.

Have you received the approval completion email?

・"Please set a login password." Have you set a password according to the email?

A. You will be able to log in again by resetting your password.

> Please reset your password by clicking on "Forgot your password?" at the bottom of the login page .

A: We apologize for the inconvenience.
Please check below.

・If you paid by bank transfer, have you sent us a photo of the bank transfer details? (We cannot proceed until we have confirmed this.)

- We do not deliver on weekends or public holidays (year-end and New Year holidays).